By Maren Dougherty The San Diego Convention Center Corporation announced the 2021 officers of its Board of Directors. Hospitality executive and entrepreneur Elvin Lai will serve as Board Chair. “My top priority as the incoming Chair is to build and execute a strategic recovery p

The Leadership Development Committee is pleased to announce the application for the board position for the Stadiums Sector Director is now open. Applications will be accepted through February 28 and can be found here. The Sector Director shall serve on the IAVM Board of Directors as a

How an Airlines’ Philosophy Can Enhance Your Guest Experience Southwest Airlines was founded on Customer Service. However, over the past few years, customer service has become a standard for many airlines and across service industries. To continue to differentiate itself, Southwest ev

GUESTX 2021 – Essential Training for Exceptional Challenges As venue management professionals, we have a responsibility to create a safe and enjoyable venue experience. During these challenging times, we currently find ourselves in, the scope of our industry has changed, and we

By R.V. Baugus Randy Brown, CVE, Executive Vice President & General Manager of the Allen County War Memorial Coliseum in Fort Wayne, Indiana, has just about seen it all during his three decades-plus at the venue. He has witnessed more starts and stops than a car chugging on its l