How an Airlines’ Philosophy Can Enhance Your Guest Experience Southwest Airlines was founded on Customer Service. However, over the past few years, customer service has become a standard for many airlines and across service industries. To continue to differentiate itself, Southwest ev

By R.V. Baugus We all know just how important hospitality is in our world of public assembly venue management. Give those guests who attend your venue a positive experience to remember and they will not only be sure to come back but will also tell their friends about their received ho

GUESTX 2021 – Essential Training for Exceptional Challenges As venue management professionals, we have a responsibility to create a safe and enjoyable venue experience. During these challenging times, we currently find ourselves in, the scope of our industry has changed, and we

By R.V. Baugus Sam Dores, CVP, Director, Business Operations, Strategy and Development at ExtraMile Arena in Boise, ID, and one of IAVM’s hardest-working and most dedicated volunteers, sent an email the other day to share how the weekly IAVM blogs as well as the social media ask

By R.V. Baugus There are so many organizations that should be recognized in 2020 for their work and efforts during the ongoing pandemic. We are of course biased, but believe that our amazing industry stands front and center when it has come to answering the call for, really, whatever