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Media Companies are Falling in Love with Events

October 29, 2013
by Jason Hensel
conferences, events, media
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I worked 10 years at Meeting Professionals International as an editor for The Meeting Professional before coming on board for IAVM and Facility Manager magazine. You could say that meeting and event planning blood is still coursing through my veins. So, when I saw a recent article in
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Sofa vs. Stadium: Creating Great Fan Experiences

October 24, 2013
by Jason Hensel
guest experience, technology, trends
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“IT doesn’t know what’s cool, and marketing doesn’t know what works,” said Matt Smith, IT director for AT&T Stadium in Dallas. Smith’s pointed statement, though, is exactly why so many people attended the 2013 Stadiums Hybrid Meeting, held in th
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Are Crowd Management Myths True?

October 22, 2013
by Jason Hensel
crowd management, disasters, emergencies
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The British Psychological Society (BPS) Research Digest pointed out an interesting study today that has to do with crowd management.  In “Psychological Disaster Myths in the Perception and Management of Mass Emergencies,” the researchers wanted to know whether public safet
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Be a Duck: Making Guest Services Look Easy

October 16, 2013
by Susan Ferraro
crowd management, DMA, Guest Services; ICMC, IAVM, Museum
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Some of you may know I was employed at a venue before coming to work at IAVM Headquarters. I worked at the Dallas Museum of Art as the Senior Marketing Manager for almost 12 years. The museum and its small staff hosted up to a million visitors in a year, and presented exhibitions like
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What If This Happens?

October 14, 2013
by Jason Hensel
crowd management, ICMC, safety and security
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Two vehicle sports accidents recently took place that reinforces the importance of safety and crowd management. One accident happened at the Houston Grix Prix. Dario Franchitti’s IndyCar went airborne and crashed into a fence. Along with Franchitti, 13 fans and a race official were in
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