Congratulations to Eric Hart, CFE, recipient of the 2015 Ray W. Ward Award, presented by the Regents of the Venue Management School (VMS) at Oglebay (which began 29 years ago with the generous support of the IAVM Foundation). The announcement was made by Regents Chair Michael Marion a

For the first time ever, two team owners sat down during the NBA Finals to discuss organizational success: Dan Gilbert, owner of the Cleveland Cavaliers, and Joe Lacob, owner of the Golden State Warriors. The full session at Chat Sports: The Minds Behind the Game is available above, a

Congratulations to the winners of this year’s Women of Influence Awards presented by Venues Today, who are all IAVM members.           Kerry Painter, CFE, CMP, CEM Assistant General Manager Cox Business Center, Tulsa, Oklahoma        

Those emoticons you see above may just be the difference between a happy or angry customer. According to research from Penn State University, people who text chatted with customer service personnel gave higher scores to those who used emoticons in their responses than those who didn&#

We’re not the only ones excited to visit Baltimore this year for VenueConnect. So is Mayor Stephanie Rawlings-Blake. “Thank you for supporting Baltimore. We appreciate all the love the IAVM family has shown Baltimore in the recent weeks,” Rawlings-Blake said. “