By R.V. Baugus In celebration of Black History Month, IAVM’s monthly E3 series last month highlighted the achievements of African Americans in the public assembly venue industry. Moderated by Robyn L. Williams, CVE – Executive Director, Portland’5 Centers for the Art

By ISSA and R.V. Baugus As public assembly venues continue the process of opening to varying degrees, the list of those IAVM member venues continues to grow when it comes to earning GBAC STAR accreditation. “GBAC STAR has helped facilities reopen safely and remain operational during t

By Jessica Beckmann As I scroll through my LinkedIn newsfeed, I am devastated to see the amount of industry colleagues who are experiencing layoffs and furloughs. I have been fortunate to remain working as COVID-19 has continued to wreak havoc on the events industry, but was recently

How an Airlines’ Philosophy Can Enhance Your Guest Experience Southwest Airlines was founded on Customer Service. However, over the past few years, customer service has become a standard for many airlines and across service industries. To continue to differentiate itself, Southwest ev

By Sue Pelletier At a recent online town hall, the Association Forum and the Meetings Mean Business Coalition (MMBC) pulled together an all-star lineup of industry powerhouses to talk about what the future of live events will look like once we get back to meeting in person post-COVID-