An unpleasant restroom experience can turn customers away, perhaps even garnering a bad review. However, clean, well-maintained restrooms can be customer magnets. A new survey shows how businesses ultimately pay a price for having unpleasant restroom conditions—and reap the rewards of

For every naysayer who forecasts the demise of live entertainment due to the 24/7 presence of social media and other convenient distractions, Peter Sagal, NPR host and keynote speaker at the Performing Arts Managers Conference, says to tap the brakes on all the negativity. “Gues

Los Angeles Mayor Eric Garcetti and Los Angeles Tourism & Convention Board (L.A. Tourism) President & CEO Ernest Wooden Jr. announced Los Angeles welcomed 47.3 million visitors in 2016, surpassing mid-year forecasts and breaking visitation records for the sixth consecutive yea

The conference and meetings industries are in an exciting place right now. Technology is sweeping through every part of events – from the concept stage to automatically generated following-up messages to attendees – drastically changing how venues and organizers plan, set

Health and wellness programs at the workplace seem to fail almost as often as personal health and wellness New Year’s resolutions. Here are a few thoughts on turning things around in 2017. As the poet Rainer Maria Wilke said, “And now we welcome the new year, full of things that have