Thirty SMG-managed arenas and theaters received the prestigious Prime Site Award presented by Facilities and Event Management magazine. The Facilities’ Prime Site award is given to the top entertainment, sports, and special event venues, including Arenas, Civic Centers, Coliseums, Auditoriums, Stadiums, Theaters, PACs, Amphitheaters, University Venues, Fairgrounds and Special Event Venues. Readers of the magazine nominate venues based on numerous criteria ranging from promotional support and event staff proficiency to physical aspects such as seating versatility, A/V and staging quality, and back-of-house amenities. Winners of the award demonstrate the ability to please both incoming acts and patrons on multiple levels.

Doug Thornton, SMG Executive Vice President, Stadiums and Arenas said, “This is continued validation that SMG-managed arenas and theaters provide their users with the greatest value and highest level of service in the industry. We are proud of the men and women of SMG for their hard work and dedication to the communities they serve.”

This year’s Prime Site winning SMG-managed arenas and theaters are:

Arie Crown Theater, Chicago, IL
Bellco Theatre, Denver, CO
BOK Center, Tulsa, OK
Blue Cross Arena, Rochester, NY
Cabarrus Arena and Events Center, Concord, NC
CenturyLink Center, Bossier City, LA
Chesapeake Energy Arena, Oklahoma City, OK
Citizens Business Bank Arena, Ontario, CA
Coliseo de Puerto Rico, Hato Rey, PR
Covelli Centre, Youngstown, OH
DCU Center Arena, Worcester, MA
Dunkin’ Donuts Center, Providence, RI
Florence Civic Center, Florence, SC
George M. Sullivan Sports Arena, Anchorage, AK
Jacksonville Veterans Memorial Arena, Jacksonville, FL
Laredo Energy Arena, Laredo, TX
Meridian Centre, St. Catharines, Ontario, CA
Mohegan Sun Arena at Casey Plaza, Wilkes Barre, PA
North Charleston Coliseum, North Charleston, SC
Pinnacle Bank Arena, Lincoln, NE
Richmond Coliseum, Richmond, VA
Rogers K-Rock Centre, Kingston, ON
Royal Farms Arena, Baltimore, MD
Santander Arena, Reading, PA
Save Mart Center, Fresno, CA
Smoothie King Center, New Orleans, LA
SNHU Arena, Manchester, NH
Stockton Arena, Stockton, CA
Times Union Center, Albany, NY
Van Andel Arena, Grand Rapids, MI

By Russ Simons, Mark Herrera, and Dr. Lou Marciani

The recent events in Las Vegas have identified an area of public assembly facility event operations that involves technical production and event support personnel who need more direction, and we may not be providing all of the information necessary.

In our opinion, this issue requires an industry wide response, which is why we have joined together. This communication is intended to provide some initial direction to facilities of all types, including Arenas, Convention Centers & stadiums, as well as fairs and festivals of all sizes. You can expect that the issues surrounding information, training and response to recent events by public assembly professionals will be included in our continuing commitment to improvement in all areas of Safety and Security in our facilities and at our events.

Questions have been raised about the recommended protocols for technical production and event support personnel who are not regular staff at our facilities and events and how to improve their responses to an emergency situation.

An example is the procedure used to educate and inform visiting teams in many professional sports environments where a mandatory meeting is scheduled with the key staff representing the visiting team and emergency procedures for the facility are communicated using diagrams, maps, or other support information necessary (including rally points etc.) to ensure they know what to do in an emergency situation.

Event-based temporary technical production and event support personnel should be informed of this information through their internal chain of command, i.e., show producers and production managers.

Untrained technical production and event support personnel should never ever take any unilateral action in an emergency situation.

In an emergency situation, technical production and event support personnel should follow the direction of trained Facility, Fair, or Festival staff members.

It is our combined advice that everyone examine the information provided to show producers and production managers to ensure that there is clear direction as to how they, their staff and any sub-contract service providers should respond in an emergency.

We further recommend that everyone look closely at and identify any other areas where as an industry we may not be providing regular and repeated information to any untrained groups in our facilities, fairs and events on how to respond in an emergency. Examples include third party providers for food & beverage concessions, banquet and catering personnel, merchandise sales, not-for profit groups, specialty or one-off programs like designated driver booths and sponsor/partnership activations, and entertainment performers and support personnel.

Russ Simons is on the DHS Public Assembly Facility Sub-Sector Council, Mark Herrera is IAVM Director of Education, and Dr. Lou Marciani is Director of the National Center for Spectator Sports Safety and Security (NCS4)

Jimmy Earl, CFE, has been named Senior Associate Athletics Director of the Frank Erwin Center by Texas Athletics. Earl is only the third individual to lead the Frank Erwin Center since the building’s doors opened in 1977. Earl was the arena’s first Events Manager and has more than 40 years of experience in the facility management industry.

“Jimmy’s accomplishments and expertise are invaluable as we transition leadership of the Frank Erwin Center,” said Men’s Athletics Director Mike Perrin. “Under Jimmy’s leadership, we will celebrate the 40th year of this great venue as it continues to be the home of the Texas Men’s and Women’s basketball programs along with providing Central Texas with the best live entertainment options.”

In addition to his experience at the Frank Erwin Center, Earl was the Manager of the Fort Worth/Tarrant County Convention Center from 1987-1990. He is also a past president of IAVM. In 2016, he was awarded IAVM’s Charles M. McElravy Award, which is given to a Professional, Honorary, or Retired member of IAVM who, in the opinion of the Board of Directors, has made the greatest lifetime achievement to the welfare of the Association or profession. He is a 1993 graduate of the Public Assembly Facility Management School at Oglebay, attained the Certified Facilities Executive (CFE) designation in 1995 and attended the Senior Executive Symposium at Cornell in 1997.

Earl also completed the Leadership Austin program in 1994 and has served with the Austin Arts Commission, the UT Mentor program, as President of the Pflugerville Education Foundation and on various boards in Austin, including Austin Recovery.

Congratulations to one of our industry’s true professionals and a leader in every sense of the word!

By Greg Flakus

One of the emerging trends is for venues to produce their own event. The traditional model is changing as more sales departments look to find new revenues by creating their own events.

We talked with three venue managers and asked them to tell us what they have learned from doing this at their venue.

Matt Gibson is the manager of the Spokane Arena in Spokane, Washington. In 2016 his staff working with their food contractor created a new event called the Spokane Brew Fest.

“We try to have an entrepreneurial spirit,” said Gibson. “Our board allows us to try new things and we knew the first year would be a struggle.”
Gibson said the biggest lesson learned in year one was that “it takes a while to get an event recognized.”

“We took a loss in the first year and we knew we would,” Gibson said.

The second event was held this August on the same site. Gibson said this year the arena was able to partner with a local non-profit and control costs. “From all we have been told an event turns the corner in the third year,” he said.

Does he have any advice for other venues looking to create their own event?

“Be sure you can plan not just for one year, but plan for three years,” he said. “Use the event to get more of the community involved.”

Tom Sessa has been at the Portland’5 Centers for the Arts for the last three years. Sessa was hired to look for and book shows, lectures, and other performances for the complex located in downtown Portland. Sessa came to the venue after 14 years as the manager of iconic Portland performance venue Aladdin Theater.

In his first year on the new job, he was able to add 14 events that were produced and presented by the venue. This year there will be more than 50.
What has allowed him to be so successful in just three years?

“Listening to our audiences and finding out what they would like to see,” Sessa said. “By doing this and looking for the kind of off-center or not usually the kind of show that would stop in Portland we can attract unique shows. We also are able to address inclusiveness and bring to the community many shows that are from smaller acts.”

Sessa mentioned one recent act as a big success. “We were able to bring Black Violin to our performance hall and sell it out,” he said. “It was great, because we were able to have them visit local schools while they were here for their performances.”

As far as lessons to share, Sessa said that “sometimes you book performances that may not be what your audience wants. Be sure to do surveys and talk to your current attendees. Be careful not to book some act because you like it.”

Sessa also said that the ability to do 50 shows has helped the Portland’5 with inclusion and also with the ability to be diverse with types of acts selected.

We also reached out to two fairgrounds, the Clark County Events Center in Ridgefield, Washington, and the Central Washington State Fair in Yakima, Washington, for their views on producing their own events. Both said they have done a few events on their own. Both venues said they did not create the events, but took over events that the promoter either did not want to produce any more or did not want to bring to their market again.

Both have taken over and produced two annual gift shows, as well as an antique and collectors show and a very good car show they have been able to grow.
When I asked them what made them decide to take over these shows they both shared that “attendance numbers in the past and the interest from current vendors at these shows” made the decision for them.

Greg Flakus is owner/principal of Gf Strategies, Inc., in Vancouver, Washington.

The Darwin Convention Centre was awarded winner of the Function/Event Caterer category at the 2017 AHA (NT) Australian Liquor Marketers Gold Plate Awards, held recently in Darwin.

The prestigious annual Gold Plate Awards showcase the best of the Territory’s restaurants and dining establishments, and recognize, promote, and reward

excellence and best practice in the hospitality industry. Finalists were assessed across a range of criteria, including menus, seasonal capability, quality of experience, and marketing of products.

Executive Chef Toby Beaton and his talented team offer a wide selection of function menus and signature dishes to suit different tastes and budgets and are always ready to create a bespoke menu to match.

“We have a talented team of chefs who are passionate about creating amazing food experiences for our clients,” Beaton said. “Everyone works very hard to deliver a five star service including all the chefs, kitchen assistants, stewards, supervisors, and food and beverage staff. It is a team effort.”

Dedication to excellence in food services is a priority at the Darwin Convention Centre. In 2016/17 the Centre delivered 94,000 meals with a 1:2 ratio for wait staff to table service and stringent management on plating to serving timings.

Convention Centre’s are expected to have outstanding food offerings and the Darwin Convention Centre is dedicated to a world-class service. Inspired by fresh local produce, tropical environment, Asian influences and creative presentation, Chef Beaton presents an inspiring and mouth-watering menu selection for guests’ culinary enjoyment.

“We are fortunate to work with amazing top-end produce including wild barramundi, tiger prawns, farmed saltwater crocodile meat, kangaroo fillets, exotic tropical fruits, and seasonal vegetables.” Beaton said.