The Dallas Opera is currently staging a production that literally embraces technology. The Margot and Bill Winspear Opera House at the AT&T Performing Arts Center will simulcast Tod Machover’s Death and the Powers on Sunday, Feb. 16, to venues in San Francisco, Silicon Valle

There’s an interesting article on npENGAGE about arts and cultural organizations, and I thought I’d share it with you. According to Jonathon Leeke, a product manager at Blackbaud, these are the top four concerns in guest services. 1) Technology “The path from start t

There’s a really good piece by Sarah Beauchamp in the latest issue of Convene magazine featuring IAVM member Peggy Daidakis, who is the executive director of the Baltimore Convention Center. Daidakis, who was awarded the 2013 IAVM Lifetime Achievement Award, speaks about how she

Hiring frontline employees who represent ethnic groups can help businesses succeed with minority customers, according to a recent University of Texas at Arlington study. Elten Briggs, associate professor of marketing at UT Arlington, and Detra Montoya, clinical associate professor of

I’d like to continue with the narrative I’ve started about knowing yourself and how it makes you a better leader with another story on that topic from Rice University. Researchers there found that conscientious people are more likely to provide good customer service becaus