By Kimberly Mahoney, Ph.D., CVP Information allows businesses to make informed decisions. There are a number of sources available to venue managers to assist in decision-making, evaluation of day-to-day operations, long-term planning, and negotiations, amongst others. In an effort to

Laurie Barnett serves as managing director communications and outreach for Southwest Airlines. As such, she is expert in the subject area of empowerment and taking good care of customers. Those will be among her points of emphasis at VenueConnect when she presents a session on Empower

We have all heard about Google’s new guidelines for ticketing, but what does it mean for our venues, patrons, fans and customers? Expert speakers in Michal Lorenc, head of industry – ticketing, sports and live events, Google, and Jane Kleinberger, founder, Paciolan, will help at

Turns out that 2018 is becoming quite a year for Michael Marion, CVE, general manager of the Verizon Arena in North Little Rock, Arkansas. Marion ascends to IAVM’s highest volunteer position next month at VenueConnect in Toronto when he becomes the chairman of the board of IAVM,

Inclusion seems to be a hot word right now. Just what does it mean? Allow the following, taken from the website of speaker and author Joe Gerstandt to provide a solid base to answer: While difference is a property of relationships, inclusion is what we do with it. How do we respond to