FIRST RESPONDER COORDINATION CROWD DYNAMICS PROBLEM BEHAVIOR CROWD MANAGEMENT ACTIVE SHOOTER PYROTECHNICS SAFETY DUTY OF CARE GUEST SERVICES What do all of these things have in common? They are all terms a venue’s crowd management and guest services staff should understand and be able

Some of you may know I was employed at a venue before coming to work at IAVM Headquarters. I worked at the Dallas Museum of Art as the Senior Marketing Manager for almost 12 years. The museum and its small staff hosted up to a million visitors in a year, and presented exhibitions like

We all need an advisor, a guide, a sounding board – a mentor involved in our professional lives. IAVM’s Mentoring Task Force is dedicated to helping venue managers build their support systems. We spoke with Terry Genovese, CFE, chair of the mentoring  task force and Joe Durr, Event Se

On Sept. 21, five related outdoor festivals took place across the U.S. The events, Red Bull’s Flugtag, translated as “Flight Day” in German, occurred in Chicago; Washington, D.C.; Miami; Dallas/Ft Worth; and Long Beach, CA. For those not familiar with the event, Red Bull Flugtag is pe

Last week, IAVM celebrated Dana Stoehr’s promotion as General Manager at the Craneway Pavilion. Dana felt her newly acquired CFE designation gave her a leg up when being considered for the position. Have you taken the first step in the process toward becoming a CFE by reviewing the “O