By R.V. Baugus By now hopefully you have read through your September/October issue of Facility Manager magazine. Within the pages of the magazine highlighted by a cover feature story on good friend and industry veteran Beth Wade was a secondary feature on Sara Escobar, a young lady wh

By R.V. Baugus You take the home field advantage. Really, we don’t want it. Take it, please. Strange giveaway, right? Turned out not to be with the scintillating World Series that just concluded with the Washington Nationals downing the Houston Astros, 6-2, to capture the franch

By R.V. Baugus Bill Carl “BC” Johnson, Chief Listening Officer of the BCJ Group, will present a workshop at the February 17-19 GuestX in San Diego on the topic of “Discover A Culture Your Guests and Employees Will Love.” Does the name BC Johnson sound familiar? If you atte

By R.V. Baugus Daniel Malandruccolo, director of guest services at Prudential Center in Newark, NJ, and Amber Watts, senior director, guest services at STAPLES Center in Los Angeles, are two of the champions and creators of a session at the February 17-19 GuestX in San Diego touching

By R.V. Baugus Not saying that Gary Smith and I go back a long ways, but when I began working at then IAAM in April of 1990, his Pollstar magazine was one that arrived weekly in the mail. Gary was one of the first people in the industry I remember calling on, most likely because he wa