IAVM is pleased to welcome Dr. Justin Anderson, the founder and CEO of the industry leading, sport and performance psychology, Premier Sport Psychology as a workshop speaker to virtual GuestX 2021! Workshop Title: Building a Resilient Mind: Applying Mental Strategies That Elite

The Leadership Development Committee is pleased to announce the application for the board position for the Stadiums Sector Director is now open. Applications will be accepted through February 28 and can be found here. The Sector Director shall serve on the IAVM Board of Directors as a

How an Airlines’ Philosophy Can Enhance Your Guest Experience Southwest Airlines was founded on Customer Service. However, over the past few years, customer service has become a standard for many airlines and across service industries. To continue to differentiate itself, Southwest ev

By R.V. Baugus We all know just how important hospitality is in our world of public assembly venue management. Give those guests who attend your venue a positive experience to remember and they will not only be sure to come back but will also tell their friends about their received ho

GUESTX 2021 – Essential Training for Exceptional Challenges As venue management professionals, we have a responsibility to create a safe and enjoyable venue experience. During these challenging times, we currently find ourselves in, the scope of our industry has changed, and we