There’s a difference in expectations between a loyal sports fan and a first-time attendee, according to a recent Cornell University study. More than 7,000 fans of a major U.S. sport were surveyed, and the researchers found that loyal fans took into account core services (e.g., t
IAVM’s Academy for Venue Safety & Security (AVSS) is a two-year school built to train venue and event managers, security professionals, and other key personnel involved in every aspect of venue safety and security. The new 2015 curriculum, developed and taught by a diverse t
Fans attending this year’s Australian Open have access to real-time interactive data thanks to IBM’s SlamTracker and CrowdTracker. SlamTracker, already popular with fans, adds player and ball movement data to its wealth of match information. “Last year, visualization was m
The Massachusetts Convention Center Authority (MCCA) voted to approve the installation of a full-building, real-time location services system at the Boston Convention & Exhibition Center (BCEC). Using “ActivLocator,” a geolocation technology from Sherpa Solutions, the MCCA will pr
Rob Williams has a vision. He imagines a world one day in which ticketing companies don’t sell tickets, they sell experiences. “We put smiles on people’s faces. We sell dreams, hopes, and experiences,” said Williams, the operations director of The Ticketing Fac