Disney’s new vacation planning system, MyMagic+ (MM+), is the latest (and most expensive?) experiment in data-driven crowd management. The system centers on waterproof, eye-catching wristbands that are loaded with all of the personal data and transaction capabilities needed to d

Venue managers and tour professionals took over the mics for an IAVM sponsored back-of-house discussion at PollStar 2014. Moderated by Scott Johnson (Greensboro Coliseum, North Carolina), the panel dug into venue selection, day of show dynamics, and what a tour looks for to build conf

I just posted a story about Bill Marriott, a huge influence in the hospitality world. This post is about another influential person, this time from the world of sports, specifically sports marketing. Mark Cuban, owner of the NBA Dallas Mavericks, is never shy with his opinions, and he

We all know it is not uncommon for weather to affect operations no matter what region of the country; however, the impact can be enormous for your patrons and staff. As many are aware, the southeast was hit recently not once, but twice, both resulting in the cancellation of events tha

There’s an interesting article on npENGAGE about arts and cultural organizations, and I thought I’d share it with you. According to Jonathon Leeke, a product manager at Blackbaud, these are the top four concerns in guest services. 1) Technology “The path from start t