I’d like to continue with the narrative I’ve started about knowing yourself and how it makes you a better leader with another story on that topic from Rice University. Researchers there found that conscientious people are more likely to provide good customer service becaus
We’re coming to the end of Movember, that annual time when men grow mustaches for a month to raise awareness for men’s health. Some of you may even think you look sharp with your new ‘stache and decide to keep it forever. You might even grow out the rest of your faci
78 fans were detained at a Russian soccer match between Spartak Moscow and Shinnik Yaroslavl, where Spartak fans hurled flares, fireworks, chairs and themselves through barriers and into riot police. Camera footage captures the incident and, according to a Reuters report, local police
FIRST RESPONDER COORDINATION CROWD DYNAMICS PROBLEM BEHAVIOR CROWD MANAGEMENT ACTIVE SHOOTER PYROTECHNICS SAFETY DUTY OF CARE GUEST SERVICES What do all of these things have in common? They are all terms a venue’s crowd management and guest services staff should understand and be able
“IT doesn’t know what’s cool, and marketing doesn’t know what works,” said Matt Smith, IT director for AT&T Stadium in Dallas. Smith’s pointed statement, though, is exactly why so many people attended the 2013 Stadiums Hybrid Meeting, held in th