The Leadership Development Committee is pleased to announce the application for the board position for the Stadiums Sector Director is now open. Applications will be accepted through February 28 and can be found here. The Sector Director shall serve on the IAVM Board of Directors as a

How an Airlines’ Philosophy Can Enhance Your Guest Experience Southwest Airlines was founded on Customer Service. However, over the past few years, customer service has become a standard for many airlines and across service industries. To continue to differentiate itself, Southwest ev

By R.V. Baugus We all know just how important hospitality is in our world of public assembly venue management. Give those guests who attend your venue a positive experience to remember and they will not only be sure to come back but will also tell their friends about their received ho

By R.V. Baugus Randy Brown, CVE, Executive Vice President & General Manager of the Allen County War Memorial Coliseum in Fort Wayne, Indiana, has just about seen it all during his three decades-plus at the venue. He has witnessed more starts and stops than a car chugging on its l

International arts management consultants TRG Arts announced that Chief Executive Officer Jill Robinson has been elected to the Board of Directors of the Association of Performing Arts Professionals (APAP). APAP, based in Washington, D.C., is the national service, advocacy and members