Lower your voice. That’s it. That’s the tip.

In a study conducted at the University of Illinois, females and males who lowered the pitch of their voices were rated as more influential than those who didn’t.

“And this approach ends up being effective in that, if you lower your voice, chances are you’ll probably be more effective at becoming leaders and influencing others, because it changes how others see you,” Joey Chang, a social psychologist at the University of Illinois, told Scientific American.

To learn more, please listen to the 60-Second Science podcast, “Lower Your Voice Pitch to Persuade.”

(Barry White Image: Álvaro Tajada Portalo/Creative Commons)

Former IAVM President David Ross, CFE, passed away last week after a long illness. He was 63 years old. The news brought forth many thoughts from IAVM leadership, current and past.

“What a wonderful person. I took the IAAM (IAVM) presidential gavel from David in San Antonio. He gave me a lot of advice during his term as president, and he told me to always carry a camera with me,” said Larry Perkins, CFE. “When I got to Hong Kong, Cliff Wallace had his chauffeur drive me all around and one of the first things I did was to buy a camera there, just like David’s. We all watched his kids grown up over the years as David and Sue attended the conference as a family. It was very nice to see and it was an inspiration to me as well.”

David joined the International Association of Auditorium Managers (IAAM, now called the International Association of Venue Managers) in 1985. He served as president of the board of IAAM in 2005-06, DAL-Universities in 1996 and again in 2001-03, District 3 vice president from 1997-99, a member of the IAAM Foundation Board of Trustees, Board of Regents, Board of Governors, Oglebay Alumni Association, and International Steering Committee. He has chaired the Budget and Finance Committee, Annual Conference Planning Committee, Nominating Committee, History & Awards Committee, and Bylaws Committee. He spent a total of nine years on the board of directors. David graduated from Public Assembly Facility Management School (now called Venue Management School) at Oglebay in 1993. He also earned his CFE in 1993. David graduated from the Senior Executive Symposium in 2006.

“David and I served together for many years on various IAVM boards and committees. He was passionate about our industry and we did not always agree on every issue,” said Jimmy Earl, CFE. “Moreover, David had a way of making it a win-win situation for all and was always highly prepared. The best time I remember with him was in Chattanooga for association business and David invited me to his childhood home for a visit. We had a wonderful southern meal and great fellowship and a great time and I got to know him just a little better. I mention that because the only other thing that was more important to him than his career was his family. He was totally devoted to Sue and the kids. Rest in peace my friend. We will miss you.”

During his presidency, he reacted quickly following the devastating Hurricanes Katrina and Wilma with the commissioning of the Mega Shelters Best Practices Guidelines. His appointment of Greg Davis, director of the Cajundome in Lafayette, Louisiana, and the other committee members of the Task Force to lead this initiative proved to be a major accomplishment and benefit to the association’s membership and to the industry.

“David worked diligently to make IAVM the best that it could be — as a district VP, board member, and president,” said Steve Peters. “But I think his greatest gift to our industry was the way he greeted everyone he met with his warm smile, his gentle manner, and slow, gravelly southern drawl. Dave never met a stranger. Many, many people working in our industry today owe their start to this kind, gentle man.”

Todd Hunt, CFE, first met David in 1992 when he interviewed for a position at the Show Me Center in Missouri.

“He was wise enough not to hire me for a job I wasn’t qualified for, and that became a running joke between us for the past 24 years,” Hunt said. “As managers of small market venues, we bonded often over issues we both faced. His passion for the industry and for IAVM will be missed but his friendship will be missed even more.”

David was also instrumental in securing the VMA Affiliation Agreement in 2007.

“He will always be remembered for successfully negotiating an affiliation agreement between IAVM and the Venue Management Association, expanding a global membership within Australasia,” said John Siehl, CFE. “I also remember David being instrumental in the continuation of the archival history of IAAM and IAVM, working diligently to ensure document collection, date preservation and capturing video testimonial clips and stories from members.”

David was awarded the Charles A. McElravy Award, our industry’s highest honor, in 2010. He is survived by his wife, Susan; his daughter, Erin; his son, Bryan and Bryan’s wife Jennifer; and their son and David’s grandson, Owen.

“David never met a man (a person) he didn’t like,” said Dexter King, CFE. “He was always so engaging, no matter who you were, expressing his personal interest—in what you were saying, what your situation was, how you were doing. Warm and friendly in a disarming manner, he made instant friends of total strangers.”

(Image: Orange Photography)

Congratulations to the following individual who was recently awarded the Certified Venue Professional (CVP) designation.

Thanks to the generous funding and support from the IAVM Foundation, the CVP program was launched in August 2015 at VenueConnect in Baltimore. It recognizes the competence of middle-to-senior-level managers of public assembly venues as well as assisting the managers in creating a professional roadmap in the venue industry.

The CVP designation says three important things about an individual: he or she is a capable professional, is committed to the industry, and is pledged to continued professional growth and development. Venue professionals who earn the CVP designation are recognized, by those inside and outside the industry, as skilled in their profession.

John Marquardt, CVP
Assistant Director for Event Management
State Farm Center, University of Illinois Athletics
Champaign, Illinois

Exciting times in the parking management world—ParkHub and VenueNext agreed to officially partner after successful tests during events at Levi’s Stadium in Santa Clara, California, last year.

“Our primary goal is to give fans a better experience, and getting them to the stadium and parked as efficiently as possible is a big part of that,” said Jim Mercurio, vice president of stadium ops and general manager of Levi’s Stadium, in a statement. “Working with ParkHub is another way we can enable each individual fan to customize their experience by enabling parking lot attendants to accept payments and validate QR/bar codes from pre-purchased parking reservations, all while speeding up the process for parking customers.”

VenueNext’s mission is to transform venue experiences by tying isolated systems in a venue together and presenting these experiences to guests in a seamless mobile interface, said John Paul, CEO and founder of VenueNext.

“Integrating with an innovative and complete parking management company like ParkHub gives guests an even better mobile parking experience and the large venue owner a more comprehensive real-time data view of everything parking related during that event, Paul said in a statement. “We look forward to working together to take this added benefit to other venues.”

According to a press release, ParkHub’s parking management system enhances the VenueNext platform by feeding real-time information about parking inventory, transactions, and traffic flow into the VenueNext dashboard. This gives venue operators more control of the guest experience.

“We’re excited to extend our reach through this partnership with VenueNext,” said George Baker, Sr., CEO and founder of ParkHub, in a statement. “We want to take the pain out of parking with our multiple products and API driven Platform approach for connecting various parking systems to fulfill our commitment of providing the guest with just what they need, the exact moment they need it – starting in the parking lots.”

(Image: Facebook)

YOU can make a difference TODAY!

We know you are busy, but please share just 15 minutes of your time today to fill out the sustainability survey if you received an invitation to do so. If you did not receive an invitation and want to participate, please contact Frank Ingoglia.

By sharing valuable insights about your venue, you can help other members compare what they are doing to be more sustainable. This helps everyone to have a greener footprint and to be leaders in our communities.

Thank you!