Congratulations to the following IAVM members who were named 2015 Generation Next winners by Venues Today. Rebecca Bolton—general manager, Las Cruces Convention Center, New Mexico David Farrar—general manager, Santander Arena & Performing Arts Center, Reading, Pennsylvania Gunnar

Capital improvements and renovations are happening throughout our industry and are arguably more important than ever as stadiums are constantly working to enhance guest experience. At Long Beach State, as we are finally set to break ground on a multi-phase renovation of our ballpark,

We all have that moment—that “I was there” moment. In the 1996 Rugby World Cup final in South Africa, Joel Stansky kicks the winning goal to give South Africa the World Cup against New Zealand. Watching Nelson Mandela, the South Africa’s first black president, dressed in team co

When you create memories, you get people talking. This was the launchpad for the 2015 GuestX session on memorable customer service from Jennifer Blackmon, corporate director with the Ritz-Carlton Leadership Institute. Blackmon shared amazing examples of service that have become synony

The International Association of Venue Managers (IAVM) is pleased to announce Jack Lucas, president of TicketsWest and WestCoast Entertainment, as the recipient of the 2015 Joseph J. Anzivino Award. The Anzivino Award is granted to a distinguished, Allied IAVM member for extraordinary