A superb guest experience is the heart of every venue manager’s strategy, because ultimately, without guests, there’s no business. So it isn’t surprising that two morning sessions at the 2014 Arena Management Conference focused on the guest experience. Specifically,

Welcome Long Beach, California, home to the 2014 Arena Management Conference (AMC), which began on a high note with a discussion about brand strategy. “Creating brand allegiance or brand loyalty is the most important challenge you face,” said Greg Economou, executive vice

Billboard magazine published a great story yesterday in which several arena executives were asked what it takes to run a successful venue in today’s competitive touring business. One of the executives was IAVM member Sean Saadeh, senior vice president of programming at the Barcl

2014 Arena Management Conference September 14-16 / Hyatt Regency Long Beach, California www.iavm.org/AMC

IAVM, and specifically VenueDataSource, received some love from architecture firm HKS earlier this month. “Several years ago, we learned that IAVM initiated a project called VenueDataSource, which gathers data on operational costs and revenue in IAVM member convention centers, s