By R.V. Baugus You take the home field advantage. Really, we don’t want it. Take it, please. Strange giveaway, right? Turned out not to be with the scintillating World Series that just concluded with the Washington Nationals downing the Houston Astros, 6-2, to capture the franch

By R.V. Baugus Bill Carl “BC” Johnson, Chief Listening Officer of the BCJ Group, will present a workshop at the February 17-19 GuestX in San Diego on the topic of “Discover A Culture Your Guests and Employees Will Love.” Does the name BC Johnson sound familiar? If you atte

By R.V. Baugus Not saying that Gary Smith and I go back a long ways, but when I began working at then IAAM in April of 1990, his Pollstar magazine was one that arrived weekly in the mail. Gary was one of the first people in the industry I remember calling on, most likely because he wa

By IQ Bob Newman, the president and CEO of ASM Global, has unveiled the executive leadership team tasked with steering the world’s largest venue management company. ASM – formed earlier this month upon the merger of SMG and AEG Facilities – operates more than 300 arenas, stadia and ot

By Kristina Lankow KultureCity has partnered with the Swiftel Center to make the facility and all hosted events sensory inclusive. Full and part-time staff at the Brookings, SD, venue are required to complete industry training to provide maximum inclusiveness for all attendees. This i