Ticketfly recently had Harris Poll conduct a survey to find out how U.S. adults are using their smartphones during live events. Here are the top findings, according to a release from Ticketfly. —Thirty-one percent of 18-34 year olds are using their phones during half of an event or lo

When you create memories, you get people talking. This was the launchpad for the 2015 GuestX session on memorable customer service from Jennifer Blackmon, corporate director with the Ritz-Carlton Leadership Institute. Blackmon shared amazing examples of service that have become synony

The San Francisco Symphony is about to wrap up the first season of Soundbox, an experimental music venue that leverages unused rehearsal space, art, video, and superb sound to deliver shows to a new audience well below their traditional 64-year-old patron. Attendees of IAVM’s 20

It’s no secret that soccer in the U.S. is popular. “More fans are watching, and each new team brings its own authentic crew of supporters groups’ along with it, a very important improvement over 20 years ago, when the league seemed to market itself exclusively to nuclear f

Whether it’s (yet another) new venue, festival, or gladiator 5k chipping away at entertainment spend, venue managers continue to face the fierce challenge of filling seats and calendar dates. IAVM’s Pollstar session, moderated by Kim Bedier, CFE, IAVM chair and director of public asse