Those emoticons you see above may just be the difference between a happy or angry customer. According to research from Penn State University, people who text chatted with customer service personnel gave higher scores to those who used emoticons in their responses than those who didn&#

I think I figured out why Millennials are being talked about again in such quantity—it’s because it’s graduation season. They’re entering the workforce. Or maybe they’re already a part of your organization. Nevertheless, you, as a venue manager, will be working

I feel like there was a time when the media talked a lot about millennials, then stopped talking so much about them, and now we’re back to talking about them again. It’s probably because that generation is increasingly becoming the decision-makers at companies, so if you&#

Back in March, I wrote about Brian Mirakian’s brilliant SXsports session, “The New Cathedral: Sports Stadiums.” In it, Mirakian, director of Populous Activate, illustrates how stadiums are being transformed into more than venues to watch sports or concerts. They̵

Last year’s Live Nation Entertainment lounge and theater session at VenueConnect was such a hit that we’re not only bringing it back again, but we’re doubling the content. Here’s what you have to look forward to when you attend this year’s premier venue i