Laurie Barnett serves as managing director communications and outreach for Southwest Airlines. As such, she is expert in the subject area of empowerment and taking good care of customers. Those will be among her points of emphasis at VenueConnect when she presents a session on Empower

We have all heard about Google’s new guidelines for ticketing, but what does it mean for our venues, patrons, fans and customers? Expert speakers in Michal Lorenc, head of industry – ticketing, sports and live events, Google, and Jane Kleinberger, founder, Paciolan, will help at

Inclusion seems to be a hot word right now. Just what does it mean? Allow the following, taken from the website of speaker and author Joe Gerstandt to provide a solid base to answer: While difference is a property of relationships, inclusion is what we do with it. How do we respond to

By Jack Hagler After a Sunday of golf, touring, bourbon, and beer, what better way to roll into Monday than with a history lesson? Be there for our seventh annual history lesson with Robert Long and Scott Crossfield, The History of Toronto and Its Theatres: A to ZED. Join Scott and Ro

To get your customers to show up at your arena and open their wallets, there is first the little matter of getting them to invest with their time. It’s a jungle out there, and one that marketing, branding, and creativity expert Ron Tite knows too well. Tite, found and CEO of Chu