By R.V. Baugus We are on the fast track toward two of the biggest family holidays of the year in Thanksgiving and Christmas. I know this because as a leader at our church of a 13-week Grief Share class designed to help people through the grief of having a loved one die, we will have a

By R.V. Baugus Sherron Washington, M.A. is a marketing and communication (marcom) professional who has imparted her wisdom and expertise for over two decades and understands well the often nebulous world of communication and engaging employees and clients. It is that knowledge she wil

By R.V. Baugus You take the home field advantage. Really, we don’t want it. Take it, please. Strange giveaway, right? Turned out not to be with the scintillating World Series that just concluded with the Washington Nationals downing the Houston Astros, 6-2, to capture the franch

By R.V. Baugus Bill Carl “BC” Johnson, Chief Listening Officer of the BCJ Group, will present a workshop at the February 17-19 GuestX in San Diego on the topic of “Discover A Culture Your Guests and Employees Will Love.” Does the name BC Johnson sound familiar? If you atte

By R.V. Baugus Not saying that Gary Smith and I go back a long ways, but when I began working at then IAAM in April of 1990, his Pollstar magazine was one that arrived weekly in the mail. Gary was one of the first people in the industry I remember calling on, most likely because he wa